Full-time Virtual Medical Assistant (Mental Health) | Remote

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows. SimplePractice experience is required. Key Responsibilities Respond to patient calls, messages, and callback requests in a professional and compassionate manner Schedule, reschedule, and coordinate appointments for multiple therapists/providers Verify patient insurance eligibility, benefits, and coverage details Process, review, and submit insurance claims through SimplePractice Maintain accurate patient records and ensure information is updated appropriately Monitor and manage administrative tasks within SimplePractice and other practice systems Assist with patient intake, forms, and other front-office administrative processes Coordinate with therapists, providers, and internal team members to support smooth daily operations Handle routine patient communications while maintaining confidentiality and professionalism Provide general administrative support to the mental health practice as needed Requirements Previous US healthcare or mental/behavioral health experience is required Hands-on experience using SimplePractice is required Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting Strong understanding of healthcare administrative workflows Experience with appointment scheduling and patient communication Familiarity with insurance verification and claims processing Excellent written and verbal communication skills Strong attention to detail and ability to handle confidential patient information Comfortable working independently in a remote environment Reliable internet connection, computer, headset, and webcam Ability to work hours aligned with the client's US time zone Please send your updated CV to Originally posted on Himalayas