GHL Support Virtual Assistant

Position: GHL Support Virtual Assistant Schedule: 7:00 AM–3:00 PM PST Employment Type: Full-Time Work Setup: Remote / Work From Home Pay: $5–$7 USD/hour DOE About the Role We are looking for a GHL Support VA who can provide first-level technical support to clients using GoHighLevel (GHL). This role is similar to working in a call center or technical support environment, but you will be working remotely from home. You will take incoming support calls from clients who may not be very tech-savvy and help troubleshoot their GHL issues in real time. What You'll Do Answer incoming client support calls and clearly understand the issue. Troubleshoot common GHL issues while on the call. Assist clients with issues such as: - Text messages not being sent - Appointment confirmations or reminders being sent incorrectly - Workflow or automation issues - Appointment scheduling problems - Clients having difficulty navigating or using GHL Walk clients through basic GHL functions and provide clear instructions. Troubleshoot workflows and identify what may be causing an issue. Determine when an issue cannot be resolved during the call. Document unresolved issues and pass them to the Back-End Support Team for further investigation. Maintain professional, patient, and clear communication with clients throughout each call. Requirements Mid-level GoHighLevel (GHL) experience Ability to troubleshoot and understand GHL workflows and automations Strong, clear spoken English — this is a client-facing phone support role Previous call center, BPO, customer support, technical support, or phone support experience required Comfortable handling multiple types of client issues over the phone Patient and able to explain technical concepts to non-technical users Good problem-solving and troubleshooting skills Able to work independently in a remote environment Reliable internet connection and a quiet, professional workspace What We're Looking For We're looking for someone who can think through a problem while talking to the client, not just someone who knows how to use GHL. You should be comfortable saying, "Let me check that for you," investigating the issue, trying a solution, and determining whether it can be resolved on the call or needs to be escalated to the back-end team. If you have GHL experience + strong phone support skills + good troubleshooting ability, we'd like to hear from you! Salary: $5 - $7 USD/hour DOE Originally posted on Himalayas