IT service Manager

Vacancy: T‑Shaped Service Manager – MSIG Europe SE (Service Onboarding • Service Design • ITSM Leadership) About the Role MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration. Key Responsibilities Lead service onboarding and ensure full operational readiness. Design new or improved IT services (service design). Drive Incident, Major Incident, and Problem Management. Act as backup for other process managers (Change, Release, Knowledge, etc.). Manage vendor and stakeholder relationships. Continuously improve service quality and ITSM processes. What You Bring 5+ years of experience in Incident, Major Incident, and Problem Management. Proven experience in service onboarding and service design. Strong knowledge of ITIL v4. Experience with ITSM tools (Freshservice, ServiceNow, Jira). Strong communication, analytical, and leadership skills. What We Offer A role with significant impact on IT service quality. An international environment within a leading insurance organization. Professional and motivated colleagues. Room for growth, innovation, and continuous improvement. Originally posted on Himalayas