Senior Infrastructure Engineer | Permanent WFH | Night Shift

Location: Remote – Philippines Work Schedule: We’re currently hiring for two available shifts: Dayshift: Monday to Friday, 9 AM to 6 PM PH time Nightshift: Monday to Friday, 11 PM to 8 AM PH time About Us Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team. Position Summary We are seeking a highly skilled and versatile Senior Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, networking, storage, backup solutions, and end-user technical support. The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users. Essential Responsibilities Administer and support Windows Server environments and core infrastructure services. Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management. Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support. Maintain VMware and Hyper-V virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines. Support physical servers, storage systems, and data center operations. Manage backup and disaster recovery solutions to ensure business continuity. Assist with network infrastructure, including switches, firewalls, VPN connectivity, and wireless environments. Provide Tier II/III technical support and serve as an escalation point for complex technical issues. Troubleshoot infrastructure, application, hardware, and end-user technology problems. Implement security best practices, system patching, and vulnerability remediation. Maintain technical documentation and participate in infrastructure projects and upgrades. Collaborate with internal teams, vendors, and business stakeholders to support organizational technology needs. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. 5+ years of experience supporting enterprise infrastructure environments. Experience providing advanced technical support and troubleshooting. Strong communication, customer service, and problem-solving skills. Strong experience with: Windows Server Administration Active Directory Microsoft 365 Administration VMware vSphere and/or Microsoft Hyper-V DNS, DHCP, and Group Policy Backup and recovery solutions Storage technologies and data center operations Preferred Qualifications Experience with Microsoft Azure or other cloud platforms. Knowledge of networking technologies, including firewalls, VPNs, and switching. Experience with PowerShell or automation tools. Relevant certifications such as VMware VCP, Microsoft, CompTIA Server+, Network+, or CCNA. Key Competencies Broad infrastructure knowledge Strong troubleshooting and analytical skills Customer-focused approach Ability to prioritize and manage multiple responsibilities Excellent communication and teamwork skills Commitment to continuous learning Compensation & Benefits 💵 Competitive pay, based on your experience and technical depth 🖥️ Brand new WFH gear: Laptop, monitor, headset 🏛️ Mandatory government benefits + 13th month pay 🏥HMO (w/1 dependent) 🏖️ 15 days of PTO/year + Birthday Leave 🎓 Paid certifications + training aligned to your career goals 🎁Year-end performance bonus To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn. Originally posted on Himalayas